Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

MSFSF3013 Mapping and Delivery Guide
Provide technical advice to customers

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency MSFSF3013 - Provide technical advice to customers
Description
Employability Skills
Learning Outcomes and Application This unit of competency covers providing advice to customers on a range of technical issues that impact on soft furnishing types, uses and installation issues, including wall structures, interior design principles, motorisation, energy conservation and interpretation of architectural drawings.Licensing, legislative or certification requirements may apply to this unit and relevant state/territory and local government agencies should be consulted to determine any necessary certification or licensing for undertaking technical advisory work. Access to construction sites requires certification of general induction training specified by the National Code of Practice for Induction for Construction Work (ASCC 2007).
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Assessors must:

hold training and assessment competencies as determined by the National Skills Standards Council (NSSC) or its successors

have vocational competency in the furnishing industry at least to the level being assessed with broad industry knowledge and experience, usually combined with a relevant industry qualification

be familiar with the current skills and knowledge used and have relevant, current experience in the furnishing industry.

Assessment methods must confirm consistency of performance over time rather than a single assessment event and in a range of workplace relevant contexts.

Assessment must be by observation of relevant tasks with questioning on underpinning knowledge and, where applicable, multimedia evidence, supervisor’s reports, projects and work samples.

Assessment is to be conducted on single units of competency or in conjunction with other related units of competency. Foundation skills are integral to competent performance in the unit and should not be assessed separately.

Assessment must occur on the job or in a workplace simulated facility with relevant process, equipment, materials, work instructions and deadlines.

Access is required to sample products, visual aids and customer specifications.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Identify customer requirements
  • Questioning techniques are applied to determine the nature of customer requirements
  • Potential site problems or site-specific requirements are identified
       
Element: Access and interpret information
  • All available information relating to customer-specific requirements is gathered, recorded and confirmed with the customer
  • Information on options that potentially meet the customer's requirements is accessed and interpreted
       
Element: Provide advice to customer
  • Viable options relating to products, techniques or solutions that are relevant to the customer's requirements are generated
  • Information on available options relating to products, techniques or solutions is provided to the customer
  • Features, benefits, limitations and safety implications relating to available options are explained to the customer
  • The customer is advised to seek specialist advice, where warranted
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Identify customer requirements

1.1

Questioning techniques are applied to determine the nature of customer requirements

1.2

Potential site problems or site-specific requirements are identified

2

Access and interpret information

2.1

All available information relating to customer-specific requirements is gathered, recorded and confirmed with the customer

2.2

Information on options that potentially meet the customer's requirements is accessed and interpreted

3

Provide advice to customer

3.1

Viable options relating to products, techniques or solutions that are relevant to the customer's requirements are generated

3.2

Information on available options relating to products, techniques or solutions is provided to the customer

3.3

Features, benefits, limitations and safety implications relating to available options are explained to the customer

3.4

The customer is advised to seek specialist advice, where warranted

Interpret work order and locate and apply relevant information

Apply safe handling requirements for equipment, products and materials, including use of personal protective equipment

Identify materials used in the work process

Follow work instructions, operating procedures and inspection processes to:

minimise the risk of injury to self or others

prevent damage to goods, equipment and products

maintain required production output and product quality

Provide advice to customers on three (3) occasions with each involving a different central subject

Use mathematical ideas and techniques to correctly complete measurements, calculate area and estimate material requirements

Communicate ideas and information to enable confirmation of work requirements and specifications and the reporting of work outcomes and problems, interpret basic plans and follow safety procedures

Avoid backtracking, work flow interruptions or wastage

Work with others and in a team by recognising dependencies and using cooperative approaches to optimise work flow and productivity

Interpretation of plans, drawings and worksheets

Interior design principles

Types of motorisation

Energy conservation methods

Types of wall and ceiling construction

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Identify customer requirements

1.1

Questioning techniques are applied to determine the nature of customer requirements

1.2

Potential site problems or site-specific requirements are identified

2

Access and interpret information

2.1

All available information relating to customer-specific requirements is gathered, recorded and confirmed with the customer

2.2

Information on options that potentially meet the customer's requirements is accessed and interpreted

3

Provide advice to customer

3.1

Viable options relating to products, techniques or solutions that are relevant to the customer's requirements are generated

3.2

Information on available options relating to products, techniques or solutions is provided to the customer

3.3

Features, benefits, limitations and safety implications relating to available options are explained to the customer

3.4

The customer is advised to seek specialist advice, where warranted

Specifies different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Range is restricted to essential operating conditions and any other variables essential to the work environment.

Unit context includes:

work health and safety (WHS) requirements, including legislation, building codes, material safety management systems, hazardous and dangerous goods codes, and local safe operating procedures or equivalent

work is carried out in accordance with legislative obligations, environmental legislation, relevant health regulations, manual handling procedures and organisation insurance requirements

work requires individuals to demonstrate some discretion, judgement and problem solving

Tools and equipment include:

measuring and calculating equipment:

tapes

rulers

calculators

computers

Materials include:

product and fabric samples

visual aids:

photographs

magazines

trade brochures

sketches

technical drawings

Personal protective equipment includes:

that prescribed under legislation, regulations and enterprise policies and practices

Information and procedures include:

workplace procedures relating to the use of tools and equipment

work instructions, including job sheets, cutting lists, plans, drawings and designs

workplace procedures relating to reporting and communication

manufacturer specifications and operational procedures

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Questioning techniques are applied to determine the nature of customer requirements 
Potential site problems or site-specific requirements are identified 
All available information relating to customer-specific requirements is gathered, recorded and confirmed with the customer 
Information on options that potentially meet the customer's requirements is accessed and interpreted 
Viable options relating to products, techniques or solutions that are relevant to the customer's requirements are generated 
Information on available options relating to products, techniques or solutions is provided to the customer 
Features, benefits, limitations and safety implications relating to available options are explained to the customer 
The customer is advised to seek specialist advice, where warranted 

Forms

Assessment Cover Sheet

MSFSF3013 - Provide technical advice to customers
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

MSFSF3013 - Provide technical advice to customers

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: